PagerDuty

Integrate with pagerduty to report incidents direct from Middleware alert section.

Prerequisites

1 Middleware Account

Middleware Account with admin level access

2 PagerDuty Account

PagerDuty Account with admin level access

Setup

Follow these steps to set up PagerDuty integration with Middleware account.

Login to the Middleware account and navigate to the PagerDuty integration under the installation section. Login -> Installations -> Store in that there will be PagerDuty
Click on the "Connect" button to begin the integration process.
You will see a new window pop up on the right side of your screen.
In that window, add the PagerDuty authentication token and click on the save button.
It will integrate your PagerDuty account with Middleware.

Assign alert to PagerDuty incident

Navigate to alerts from the left menu.
At right bottom corner here showed in screenshot, select Email of user you want to assign task and select service.
Enter the Title you want to see as title in pagerDuty for incident.
Once you have filled in all the required details, click on the "Assign" button.
The incident will be created in PagerDuty and can be assigned to the appropriate team member.
Here is the attached screenshot of how it will look like in PagerDuty

Troubleshooting

If you do not see the Integrations Menu in Middlware, that means your account has not been granted Installation permissions. Contact your system administrator to add the Installation permission to your user role in Settings.

Next Steps

Need assistance or want to learn more about Middleware? Contact our support team in Slack.